Say Anything Design Frequently Asked Questions:
How long will it take to receive my order?
Custom items such as our signature platters and vases, signature frames, stikpics, decals and ceremony vases ship out approximately 2-3 weeks after the order is placed. Wedding sparklers will ship out either the same day or the day after the order is received. All orders are shipped by UPS. Delivery time differs depending on location. A slightly longer delivery time is required for orders going to Hawaii and Alaska or Puerto Rico. Express delivery is available for an additional charge.
If you need a custom item before the 2-3 week time frame, please contact us first by using our online form or calling us toll free at 800-990-4510 prior to placing your order.
Can I purchase items for delivery outside of the U.S.?
Yes, but be aware that the shipping charges you will incur through our shopping cart will not include any additional charges that you may be assesed; such as taxes and duties.
What are your platters and vases made of ?
All of our platters are made out of ceramic or porcelain, it depends on the size and shape you choose. Here's the differences:
Bisque is pretty fragile, so you won't want to be putting it in the dishwasher or use it like regular dinnerware. But occasional use is just fine and your platter will last a lifetime if taken care of. These platters are more of an ivory color.
Porcelain is much more durable, like the normal dinnerware you use at home. This is more of a pure white color.
Will I get an order confirmation?
An email confirmation will be sent within a few minutes after we receive your order.
What is the pen used for ceramics for and how does it work?
The pen is used for writing directly on the platter or bowl. They contain a special ink that will become permanent after being heated in the oven for 35 minutes at 300 degrees. Instructions for using the pen are included in your order.
If I lose the pen, can I use one of my own?
No. The pen contains special ink that becomes permanent when heated in the oven. Ordinary ink pens and Sharpies will not give the same result. Additional pens can be purchased separately. We highly recommend that you purchase an extra pen in case of failure.
How many signatures will fit?
That depends on the shape and size of the piece. Our smaller sized platters will accommodate up to 100 signatures utilizing the perimeter and back of the piece. Larger pieces can easily accommodate over 250 signatures using the same method.
What do I do when my item arrives?
Immediately open and inspect the item for any damage.
What do I do if the item is broken when it arrives?
Contact us immediately. If the item is damaged upon arrival, keep the box the item came in and contact us immediately using our online form or calling us toll free at 800-990-4510. We will gladlyprovide you a replacement piece at no charge.
What do I do if the frame, vase or signature platter is broken at the wedding or party?
We understand that these things happen. Though we're unable to replace any signatures or personalization you may have added to your item, we would be happy to give you a 50% discount on a replacement piece. Please contact us by using our online form.
What if I'm interested in something I don't see on your website?
Please contact us and let us know what you're looking for and we will find out if it's something we can do. Please contact us if you have any questions on larger orders.
Are the pieces food-safe?
Yes. The pieces delivered to you have been glazed and fired just like traditional dinnerware. To preserve the quality of the guest messages, we recommend the piece be hand washed and not cut with any sharp utensils. Microwave use is not recommended.
Wedding Sparklers
Sparklers are a wonderful tradition. This novelty, when properly used, can safely add light, charm and elegance to any celebration. Safety precautions and compliance with local laws must always be observed when using sparklers as they can be dangerous when used improperly. All manufacturer instructions and cautions should always be strictly followed. Sparklers will emit showers of sparks, are flammable, and can burn even when not glowing. Children must always be closely supervised by adults.
Sparklers are sold by the seller and purchased by the buyer upon the condition that the seller shall not be liable in any civil action for arrest or injury occasioned during purchase, transportation, storage, handling, or use of the sparklers.
Additional instructions regarding the proper use and safety of sparklers may be found here.
How long will it take to receive my order?
Orders normally take between 2-6 business days to arrive. If you are ordering these at the last minute, call first to get an exact delivery time. These items are shipped by UPS ground only. Due to UPS regulations, expedited shipping (2nd day air, next day air, etc) is not available for wedding sparklers, nor can they be shipped to Hawaii, Alaska, Peurto Rico, or any other location outside the US.
SELLER MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, OF ANY KIND WHATSOEVER WITH RESPECT TO ANY PRODUCT SOLD, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF SUCH PRODUCTS, OR THEIR FITNESS FOR A PARTICULAR PURPOSE, OR THE DESIGN OR CONDITION OF THE PRODUCTS, OR THAT THE PRODUCTS SATISFY THE REQUIREMENTS OF ANY LAW, GOVERNMENTAL REGULATION, CONTRACT, OR SPECIFICATIONS.
Ceremony Vases
What is the quality of the glass?
The vases are hand made, so there may be imperfections such as an occasional air bubble. This can apply to both the main vase, as well as the pouring vases. If they do have blemishes, we make it a point not have them on the side we engrave your customization on. (We hope you aren't scared off with this disclaimer, it's just that in the world we live in, there are a few persons out there who just have unreasonable expectations).
How much sand do I need?
Each of our pouring vases hold between 1 1/4 to 1 1/2 pounds of sand. We have sand available for sale in 2 pound bags in many colors. You only need to buy one bag for each vase.
How long will it take to receive my ceremony vase set?
If we will be doing personalized engraving , it generally takes 1 week from the time the order is placed, for us to ship it out. However, during peak wedding season, it may take up to 2 weeks. Shipping times can range from 2-5 business days. If you need a rush on a vase, call us toll free at 800-990-4510 before ordering to make sure we can fulfil your order request.
What is your Return Policy?
Personalized items (Signature Platters, Vases, Stikpics, Personalized Guest Books, Sand Ceremony Vases, etc.)
Due to the customized nature of these items, there are no refunds. However, if an order is lost or damaged in shipping, or if there was an error on our part, we will make and ship out another at no additional charge.
Semi-Personalized items (Signature Frames)
All of our signature frames are custom made to order. Therefore, we do not offer refunds on them, nor can they be returned for a different style or layout. However, if a frame is lost or damaged in shipping, or if there was an error on our part, we will make and ship out another at no additional charge.
All other items
Non Personalized items may be returned for a full refund within 30 days of purchase. The merchandise must be in like new condition, complete, and returned to us at your expense. Sparkler orders must be returned in box quantities, partial boxes cannot be refunded. The initial shipping charge is not refundable. If you need to make a return, contact us first before doing so.
How do I contact customer service?
If you do not find the information you need in our Frequently Asked Questions page, you can contact customer service using our online form.
Terms and Conditions
SAY ANYTHING DESIGN PROVIDES ALL GOODS AND MATERIALS WITHOUT ANY WARRANTY OR CONDITION, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS ARE HEREBY DISCLAIMED BY SAY ANYTHING DESIGN, EXCEPT THIRD-PARTY MANUFACTURER'S WARRANTIES (IF ANY) AS TO GOODS OR MATERIALS PROVIDED UNDER THIS AGREEMENT. WITH THE EXCEPTION OF NON PERSONALIZED ITEMS, ALL SALES ARE FINAL AND NON-REFUNDABLE. IN NO EVENT SHALL SAY ANYTHING DESIGN BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE GOODS AND/OR MATERIALS PROVIDED OR TO BE PROVIDED HEREUNDER. SAY ANYTHING DESIGN'S ENTIRE LIABILITY FOR ANY CLAIMS OR DAMAGES (INCLUDING ACTUAL DAMAGES), WHETHER BASED IN CONTRACT OR NEGLIGENCE, WILL BE LIMITED TO THE AGGREGATE AMOUNT OF COMPENSATION RECEIVED BY SAY ANYTHING DESIGN FOR THE GOODS AND/OR MATERIALS MADE THE SUBJECT OF CUSTOMER'S CLAIM.
SELLER MAKES NO WARRANTY OR REPRESENTATION, EITHER EXPRESS OR IMPLIED, OF ANY KIND WHATSOEVER WITH RESPECT TO ANY PRODUCT SOLD, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF SUCH PRODUCTS, OR THEIR FITNESS FOR A PARTICULAR PURPOSE, OR THE DESIGN OR CONDITION OF THE PRODUCTS, OR THAT THE PRODUCTS SATISFY THE REQUIREMENTS OF ANY LAW, GOVERNMENTAL REGULATION, CONTRACT, OR SPECIFICATIONS.
Secure Online Ordering
